Delivery Information

Before place order

please contact our customer service team to confirm the product specifications, dimensions, and quantities you need. Additionally, let us know if you have a designated freight forwarding company in China. Once we’ve created and confirmed the quotation for you, you can proceed to place your order through the platform.

When will my order ship

In-stock Products (No Additional Processing): Ready for packaging and shipment within 3 days.
In-stock Products with Game Line or Logo Customization: Allow 2-3 extra days for processing. The exact time may vary depending on the order quantity.
Custom-made Products: Estimated production and packaging time is 7-10 days.

Delivery time

We typically ship goods via a combination of sea freight and land transportation.
Southeast Asia: Estimated delivery within 30 days.
North America: Estimated delivery within 45-55 days.
Europe: Estimated delivery within 60-70 days.
For FOB (Free On Board) shipments, it typically takes 3-5 days to transport the goods from our warehouse to the port in China.
For sample orders, we use UPS for faster delivery, which usually takes 7-15 days. Samples are typically A4-sized pieces; for any special sample requests, please contact our customer service team.

Tracking

To track the status of your order, please contact your account manager. Our freight forwarding partner will provide you with the shipping tracking information to keep you updated on your order’s progress.